Cancellation and Refund Policy – IMKAN Platform (IMKAN.TOURS)

Introduction

IMKAN Platform (IMKAN.TOURS) operates as a technical intermediary connecting customers with tourism service providers (hotels, transportation companies, tour organizers, airlines, etc.). Therefore, all cancellation, modification, or refund requests are subject directly to service provider policies, and the platform does not have an independent policy that contradicts them. Completing any booking through the platform constitutes explicit customer consent to this policy.

First: Cancellation or Modification of Bookings

• Hotels and Accommodation: Cancellation and modification policies are subject to the service provider hotel's policy (such as first night deduction or administrative fees).
• Tourism Programs and Tours: The program provider applies their own specific policy, which may include cancellation fees or non-refund of the full amount for late cancellations.
• Transportation and Car Services: Cancellation operations are subject to the transportation company's terms, such as the possibility of cancellation 48 hours in advance or fees for late cancellation.
• Flight Tickets: All terms and conditions are subject to the airline's or authorized agent's policy, including fees or restrictions specific to the ticket.

Second: Cancellation by Service Provider

If the service provider cancels the booking for any reason, the customer is entitled to a full refund of the amount paid or acceptance of an equivalent alternative service of the same value. The platform bears no responsibility for additional costs incurred by the customer beyond the booking value.

Third: Emergency Cases and Force Majeure

In exceptional circumstances (natural disasters, pandemics, government decisions, strikes, force majeure), the service provider's cancellation policies are applied, and the platform facilitates communication without bearing direct compensation obligations.

Fourth: Refund Request Mechanism

Cancellation or refund requests must be submitted through:

• The customer's personal account on the platform, or
• Official email: contact@imkan.tours.

The platform refers the request to the service provider according to their applicable policies.

The amount is refunded – if due – using the same original payment method or through an electronic wallet within the platform (as permitted by the provider).

The refund process may take between 7-21 business days depending on bank and payment provider procedures.

Bank fees, transfer fees, or any non-refundable amounts may be deducted according to the service provider's policy.

Fifth: No-Show

In case the customer does not show up at the scheduled time without prior notice, the service provider's policy is applied, and the booking is generally considered fully executed with no right to refund any amounts.

Sixth: Platform Responsibility Limits

• The platform operates as a technical intermediary for displaying and booking tourism services and bears no direct responsibility for service providers' cancellation or refund decisions or policies.
• The platform's role is limited to facilitating procedures between the customer and provider and following up on requests within its technical limits.
• Service providers bear full responsibility for any legal, financial, or operational obligations related to cancellation or refund.

Seventh: Modifications

The platform reserves the right to modify this policy at any time, and customers are notified of substantial changes via email or platform notification. Continued use of the platform after the effective date of modifications constitutes implicit consent to them.

Eighth: Contact

For inquiries or follow-up on cancellation and refund requests:

• Email: contact@imkan.tours
• Phone: +973-XXX-XXXX
• Website: imkan.tours