When making a booking, you agree to the applicable policies as displayed during the booking process. You will find the cancellation policy for each service provider and any other policies (regarding add-ons to bookings) on our platform: on the service provider information pages, during the booking process, in writing, and/or in the electronic confirmation message or ticket.
If you cancel a booking or fail to show up, any cancellation/no-show fees and any refunds will depend on the cancellation/no-show policy of the service provider.
Some bookings cannot be canceled for free, while others can be canceled for free before a certain deadline.
If you have booked with a prepayment, the service provider may cancel the booking without notice if the remaining balance cannot be collected by the specified date. In the event of such a cancellation, any refund of non-refundable payments you have made will be at the provider's discretion. It is your responsibility to ensure that your bank details, debit/credit card details are correct and that sufficient funds are available in your account.
If you believe you will be late, please contact your service provider and inform them of the expected time so that they do not cancel your booking. If you are delayed, we are not responsible for the consequences (e.g., cancellation of your booking, or any fees imposed by the service provider).
As the person making the booking, you are responsible for the actions and behavior (regarding the travel experience) of every individual in the group. You are also responsible for obtaining their consent before providing us with their personal data.
Public transportation services and on-demand private transportation services: In case of a discrepancy between their terms and ours, their terms will apply. By making a booking, you confirm that:
You have read and agreed to the service provider's terms.
You agree to communicate directly with the service provider regarding any errors that occur.
You acknowledge that the service provider is responsible for arranging and providing private transportation services, selecting routes, determining prices, and providing all relevant information.
You agree that we only provide the booking platform (known as the service) and will not be responsible for any loss you incur as a result of any action or inaction by the driver/service provider.
We provide the platform through which service providers can promote and sell their travel experiences – and you can search, compare, and book them.
Once the booking is made, we will provide your details (e.g., your name, phone number, and pickup location) to the service provider.
For all private transportation services, we will provide you with the service provider's contact details.
Pre-booked private transportation services: We will ensure the service provider is aware of the vehicle size you requested.
You must ensure that every individual in your group complies with both our terms and the service provider's terms, which you have read and agreed to during the booking process.
Your phone (the one you entered during the booking process) must be turned on at the time of pickup and around that time and must be capable of receiving calls/text messages if the driver needs to contact you. We cannot guarantee that the driver will be able to reach you via messaging apps like WhatsApp.
You must ensure that you choose the appropriate private/public transportation services (in terms of group size, luggage amount, accessibility requirements, etc.).
On-demand private transportation services: The price will be confirmed (and payment collected) at the time of booking confirmation. Before departure, the service provider may need to see your electronic ticket. Please keep it with you at all times, otherwise, you may be required to pay again.
The service provider/driver is not required to agree to any changes in the trip you request personally. If they do, additional fees may apply.
Pre-booked private transportation services: You can cancel free of charge up to 24 hours before your trip starts. If you fail to cancel within the specified time, you will not be entitled to a refund. However, the service provider may charge you cancellation fees.
Public transportation services: You are unlikely to be entitled to a refund once your booking has been confirmed. If your plans change, please contact our customer service team to discuss available options.
We and/or the service provider may cancel your booking with or without notice, but this will only occur in very specific situations. For example:
If the service provider becomes insolvent or cannot realistically fulfill your booking requirements, we will do our best to arrange alternative transportation services (and will refund you fully if we are unable to do so).
Special Transfer: If the change involves a new driver, service provider, or a similar vehicle, you will not be entitled to a refund (unless the cancellation occurs with adequate notice).
In any case, neither we nor the service provider will be liable for any costs incurred (e.g., alternative transportation, or hotel rooms).
Any refunded amount may take up to 5 business days to reach your account.
For all private transportation services, you will not be entitled to a refund for any of the following reasons:
If the driver/service provider is unable to contact you.
If you provided incorrect details when booking the private transportation service (e.g., meeting place, contact details, number of people, amount of luggage, etc.).
The driver is not required to wait after the pickup time, and if they do, they may charge you for the waiting time.
If anything needs repairing or cleaning due to unreasonable behavior from any member of your group or due to a violation of these terms, you will be responsible for the repairs/cleaning.
