- When you make a booking, you agree to pay the cost of the experience, including any applicable fees and taxes.
- Obvious typographical errors are not binding. For example, if you book a luxury car or a night in a deluxe suite that was mistakenly listed for €1, we may simply cancel that booking and you will receive a full refund of any amount paid.
- If you have an inquiry or complaint, please contact our Customer Service team or use our Help Center (where you'll also find some helpful FAQs).
You can help us resolve the issue faster by providing:
- Your booking confirmation number, contact details, PIN (if you have one), and the email address used during booking
- A summary of the issue, including how you would like us to assist
- Any supporting documents (e.g., bank statement, photos, receipts, etc.)
All inquiries and complaints are logged, and the most urgent ones are prioritized.
We aim to resolve disputes and objections internally and are not obligated to engage in any dispute resolution or complaint-handling procedures carried out by independent service providers.
