- When making any booking through the Imkan platform (IMKAN.TOURS), the user agrees to pay the total cost of the experience or service, including any applicable fees, taxes, or additional costs according to the service provider's policy.
- Obvious typographical or technical errors in prices are not binding. In the event of an unreasonable price appearing due to an error (for example, a luxury service displayed at a symbolic price), the platform reserves the right to cancel the booking, and in this case, any amounts paid will be fully refunded to the user.
- In case of any inquiry or complaint related to prices or payment, the user can contact the customer service team or use the help center available through the platform.
To help process the request faster, please provide us with the following when contacting:
- Booking confirmation number and contact details (email and phone number used during booking).
- A brief and clear description of the problem and the type of assistance required.
- Any supporting documents when applicable, such as payment receipts, account statements, or relevant images.
All inquiries and complaints are logged and handled according to priority and the nature of the case.
The platform seeks to handle objections and disputes internally within the scope of its role as a technical intermediary and is not obligated to enter into settlement procedures or independent complaints conducted directly between the user and service providers.
